Uncategorized

Are you prioritizing exceptional Customer Experiences to foster loyalty?  How can technology be the game-changer in this scenario? Businesses are under constant pressure to not just meet, but exceed, sky-high and almost (at times) unrealistic expectations of their customers. At the heart of any successful business lies a deep understanding – and application – of…

Are you making the most of your business’s technology?  What about evaluating your customer’s experience with your brand? The digital landscape is ever-changing, and companies are often faced with a confusing and wide-ranging sea of technology decisions.  From team collaboration tools, optimizing cyber security to implementing AI infused contact center solutions, integrating the right technology…

Business operations and the impact of technology.  Are you maximizing the impact on your business? Companies must embrace new technology solutions if they want to remain competitive, and it’s vital as companies increase their digital footprint. This includes areas like cyber security, as once again witnessed with MGM’s recent cyber attack.  But, it also includes…

As a Christian (+ hockey fan), this was one of the most fulfilling books I’ve read in a long time, maybe ever. I was fortunate to meet & spend some time with Billy Huard at a buddy’s lake house a few years ago, so when the link was sent my way via a group text, I was…

Business operations and the impact of technology.  Are you maximizing the impact on your business? Companies must embrace new technology solutions if they want to remain competitive, and it’s vital as companies increase their digital footprint. This includes areas like cyber security, as once again witnessed with MGM’s recent cyber attack.  But, it also includes…

The digital transformation journey fuels businesses’ competitive advantage by improving operations, growing customer relationships, and accelerating innovation.  Companies have also had to pivot from traditional work environments to collaborative spaces. So, are we then underestimating the power of collaboration tools in shaping our future workplaces?💡 Is your team effectively collaborating in this “new” environment? 🌐…

Let’s consider the way we shop, work, and interact. It’s transforming rapidly, right before our eyes. The key driver behind this transformation? Technology. From cybersecurity measures that safeguard our data to AI-infused platforms that help us find what we’re looking for even before we know it ourselves – Technology is not just a tool; it…

The global shift to remote work has significantly impacted the way teams collaborate and communicate.  However, with the right technology in place, businesses can overcome these challenges and even improve productivity. Enter 🌟Contact Center as a Service (CCaaS)🌟 – a cloud-based solution that combines voice, video, messaging, collaboration tools, and more into a single platform…

Is your company at risk from the dangers lurking within? 🕵️‍♂️ Typically, when we hear from customers and the measures they take to protect their businesses, cybersecurity breaches are usually the first thing that comes to mind. It often has a financial loss associated to it, but, the costs go beyond just dollars and cents.…

Independence Day is the perfect time to gather with friends & family and celebrate the freedom of our country. As we continue to pay tribute to those who have sacrificed for our nation, it’s also important to take some time off from work and enjoy the long weekend. Disconnect from technology and take in the…