Business IT Solutions

Expensive annual support for an onsite phone system and also continue to pay for support on various application servers.  Users are having issues working remotely, disparate internal systems, high employee attrition rate, and the contact center has limited self-service & no digital functionality.

Existing phone systems, across 30+ locations, create almost constant issues, with a contact center that only supports incoming calls and does not support email, text, chat or social media, has almost no integrations, and the internal systems and users are not connected.

Moved to a platform with a single provider and a unified customer experience solution that connects customer interactions across voice, digital and social channels.  Replaced, at a savings, all existing carrier services, while also including video & team collaboration, so their employees could effectively work from anywhere.

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